Hair town

Delivery Policy

STANDARD DELIVERY METHODS
Hairtown ships to the UK and Ireland. Simply select the delivery you wish to apply during the checkout process and the courier fee will be calculated automatically for you (Although some postal areas may require an additional charge, if so we will contact you via Email). Services include:

  • Standard UK Delivery: £2.99 (2-5 working days)
  • Free on orders over £20.00
  • Next Day UK Delivery: £3.99
  • Special Delivery Guaranteed by 1pm the next working day: £11.00

DELIVERY SERVICES
Currently Standard Orders are dispatched via Royal Mail Standard Delivery which usually takes between 2-5 working days after your order is processed; however this may take longer subject to demand i.e. the Festive Season is an exceptionally busy period for Royal Mail, and greater demand is expected on their delivery service across the UK.
Please note:

  • According to Royal Mail, orders are not deemed to be missing until 15 working days from the date of dispatch, for UK postal addresses; ensuring delays have not occurred in their delivery of your parcel.
  • Non-UK parcels are not deemed to be missing until 21 working days from the date of dispatch, for international shipments.
  • A working day is deemed Monday to Friday.
    Please note:
  • High value Items sent via Courier (such as ghd Stylers, any order where courier delivery has been specifically requested or any other order at Hair Town's discretion) will require a signature upon receipt.
  • This service therefore, may take longer than standard parcels for the owner to receive their parcel, if there is no one to sign for the item at the time of delivery.
  • It is therefore at the customer's discretion to ensure that someone is available to sign for the parcel during office hours, or to provide an alternative delivery address where a signature can be obtained.
  • It is therefore at the customer's discretion to obtain the parcel following dispatch if they have entrusted another person to sign for the parcel.
  • "Office hours" are deemed to be: Monday - Friday, 9am - 5pm.

DELIVERY TIMES

  • Orders placed after 1pm or at the weekend/on a UK Public or Bank Holidays may not be processed until the next working day.
  • Delivery times are not guaranteed and are benchmarks according to the courier and mail suppliers in order for the customer to make a judgment as to which service may be most appropriate to them.
  • Hair Town will not be liable for any loss caused to you due to late or non-delivery.

  • Next Day Delivery
  • Orders placed Monday-Friday before 1pm will be delivered next day.
  • Orders placed on Friday after 1pm or at the weekend will be dispatched Monday (excluding UK Public or Bank Holidays) and will be delivered on Tuesday.


Guaranteed Tracked Next Day Delivery by 1pm

  • Orders placed Monday-Thursday before 1pm will be delivered next day.
  • Orders placed on Friday after 1pm or at the weekend will be dispatched Monday (excluding UK Public or Bank Holidays) and will be delivered on Tuesday.

For details of your local Royal Mail Sorting Office or for more information on Royal Mail services, please visit www.royalmail.com or call them directly on 08457 740 740.